Responding to Abusive Language and Threats from Complainants... Anseong City Officials Work Wearing 'This'

Put Portable Voice Recording Device
in Neck-Hanging Civil Servant ID Case

Anseong City in Gyeonggi Province announced on the 25th that it will equip civil service officers handling complaints with portable voice recording devices to protect them from verbal abuse and threats by malicious complainants.

A portable voice recording device in the form of a civil servant ID case worn by civil servants at the Anseong City Civil Service Office.
[Photo by Anseong City]

The recording device is designed as a case that holds the employee ID and is worn around the neck. When the emergency button is pressed, it can record conversations for up to six hours. The city explained that if illegal acts by complainants occur during the complaint handling process, the recordings from this device will be secured as evidence.

In addition, the city added that it has posted signs in the complaint office informing that the device is in operation to prevent verbal abuse or threats from complainants in advance.

Earlier, in May, Anseong City formed a "Special Complaint Response Task Force (TF) Team" to respond to malicious complaints. The city plans to actively respond to malicious complaints by, for example, filing complaints at the city level if verbal abuse or assault against civil servants occurs.

This content was produced with the assistance of AI translation services.