Jungnang-gu Listens to Complaints of Civil Service Officers...Various Measures Taken to Protect Employees

‘Meeting with Civil Complaint Officers and District Mayor’ Held... Listening to Difficulties and Encouraging Efforts
Formed a Task Force Dedicated to Malicious Complaints for Systematic Management
Strengthened Employee Protection Measures with Installation of Complaint Office Partitions, Emergency Bells, and Distribution of Portable Protective Equipment

Jungnang-gu (Mayor Ryu Gyeong-gi) is taking active measures to respond to malicious civil complaints and protect employees working on the front lines of complaint handling.

The district held a "Meeting with Civil Complaint Officers and the Mayor" on the 10th to directly listen to the difficulties faced by civil complaint officers who have been struggling with the recent increase in malicious complaints and to encourage their hard work.

At the meeting, civil complaint officers from the district office and community service centers attended and freely shared their difficulties encountered while handling complaints on the front lines, fostering communication.

In particular, various opinions were exchanged regarding the challenges faced by employees suffering from malicious complaints, and in-depth discussions were held on solutions and employee protection measures.

Additionally, the district is making efforts to protect employees by preparing various measures to actively respond to malicious complaints.

First, a dedicated TF team composed of specialized departments by field and the Jungnang-gu Office Labor Union has been formed to respond quickly and systematically at the district level to malicious complaints such as verbal abuse and work obstruction by complainants.

By investigating the status of complaints, malicious complaints are classified into five types: ▲verbal abuse ▲assault ▲time-restricted ▲repetitive ▲unreasonable demands, and strong countermeasures have been prepared for each type.

In particular, to resolve the issue of "repetitive complaints," which cause the greatest work difficulties for employees, the district plans to actively utilize the Civil Complaint Mediation Committee.

Furthermore, the district is strengthening employee protection measures. To create a safe working environment, safety facilities such as partition screens and emergency bells have been expanded in complaint offices, portable protective equipment has been additionally distributed, and campaign banners to protect civil complaint officers have been installed at the entrances of complaint offices. For employees who have suffered mental damage due to malicious complaints, a Mind Care Counseling service is provided, allowing one-on-one counseling at nearby counseling centers.

Also, to prevent so-called "coordinate pinpointing" complaints that occurred in Gimpo City last March, the names of responsible personnel will be kept confidential on the website. This is to prevent the indiscriminate exposure of public officials' personal information. However, to balance public official protection and administrative accountability, the names of managers will be disclosed.

Ryu Gyeong-gi, Mayor of Jungnang-gu, emphasized, "There is an increasing number of cases where public officials who passed through high competition rates resign due to complaint-related stress," adding, "We will strengthen protection measures so that employees working on the front lines can work in a safe environment, actively listen to their difficulties, and strive to improve the working environment."

This content was produced with the assistance of AI translation services.