LG Innotek Strengthens Communication Management Through Internal Bulletin Board 'Inno Voice'

A Communication Platform Connecting Employees and the Company

LG Innotek announced on the 10th that it is striving for communication management through the in-house communication channel 'Inno Voice,' which listens to various employee opinions related to company systems and enables their implementation.

An LG Innotek employee is introducing the in-house communication board 'Inno Voice.' /
Photo by LG Innotek

Inno Voice is an anonymous communication channel established on the work portal by the Junior Board (JB), representing office workers. It is a place where employees can freely share opinions about company systems, work environment, and more. When an employee makes a specific suggestion here, the related content is transferred to the responsible department for review. Afterwards, the team leader of the responsible department directly responds to the post with the review results. There is also a function for other employees to express agreement with the suggestion.

Since its launch in June last year, over 1,500 suggestions have been made by employees through Inno Voice in the past year. Except for about 70 suggestions currently under review, all proposals have been resolved or answered. For suggestions that are difficult to improve immediately, specific feedback is provided regarding the reasons and the schedule for future responses.

At LG Innotek, the establishment of Inno Voice is based on employees’ voluntary efforts to build a horizontal communication culture and the company’s active support. Kang Yong-min, the JB representative and LG Innotek manager, explained, "This channel started from the desire to create a company we want to work for with our own hands, so employees participate with a sense of responsibility," adding, "Even critical content is conveyed as it is without filtering."

LG Innotek’s management is also showing a positive response. Constructive suggestions are coming out, including ideas for areas the company had not considered or for improving work efficiency. Since Moon Hyuk-soo was newly appointed as LG Innotek’s CEO in December last year, open communication and Speak Up (active expression of opinions) have been further emphasized, and Inno Voice has established itself as a communication space that spreads this culture.

As ideas left by employees on Inno Voice have led to various system improvements, employee participation is rapidly increasing. For example, in November last year, the company strengthened support for medical expenses for employees with family members who have disabilities. Although there was an existing related system, it did not cover special rehabilitation medical expenses that occur continuously over a long period in small amounts. This system was newly established by reflecting employee suggestions posted on Inno Voice.

CEO Moon said, "I am proud that Inno Voice has established itself as a mature way to propose improvements to the company and as a communication platform connecting employees and the company," adding, "We will continue to build a flexible and horizontal organizational culture that actively embraces new ideas."

This content was produced with the assistance of AI translation services.