Qoo10 Affiliates Tmon and Wemakeprice Selected for 'KSQI Korea's Excellent Call Centers'

Timon Scores Highest in KSQI Call Center Category... Wemakeprice Ranks Second
Qoo10 "Effect of Customer Service Integration"

Tmon, a subsidiary of the global e-commerce platform Qoo10, was selected as the best call center in the e-commerce industry. In the same evaluation, Wemakeprice, another Qoo10 affiliate, ranked second.

On the 10th, Tmon announced that it was chosen as an "Excellent Call Center in Korea" by receiving the highest score among seven online marketplaces in the call center category of the "2024 Korea Service Quality Index (KSQI)" organized by the Korea Management Association Consulting. Tmon received an overall score of 93, achieving above-average ratings in all evaluation categories. Wemakeprice also scored 91, ranking second and being recognized as an excellent call center.

Qoo10 explained that this award is the result of enhancing service efficiency through cooperation among affiliates based on the integration of the customer experience (CX) organization. The integrated Qoo10 CX organization has systematized consultation quality management internally. In Tmon's case, after Qoo10's acquisition, the call response rate exceeded 99%, and the average response rate within 20 seconds surpassed 95%.

Qoo10 is committed to driving customer response and service for all customers across its affiliates. The consultation management know-how of each affiliate will be applied to Qoo10's global customer services as well as to affiliates such as Interpark Commerce and AKA Mall.

Kim Jun-young, head of Qoo10's SQM division, said, "We plan to continuously improve and differentiate customer service by consolidating the strengths of not only Qoo10 but also domestic affiliated platforms. Based on the service standards of K e-commerce, we will maximize satisfaction in borderless shopping."

This content was produced with the assistance of AI translation services.