Why Have Abandoned Electric Scooters Noticeably Decreased in Songpa-gu?

Songpa-gu Launches Korea's First 'Shared Mobility Integrated Reporting System' in January
Abandoned Electric Kickboards and E-Bikes Can Be Easily Reported in One Place
75 Days of Operation: 806 Reports Processed, Reduced Towing Fees, and Decreased Civil Complaints

Songpa-gu (District Mayor Seo Gang-seok) has found that the ‘Shared Mobility Integrated Reporting System,’ the first of its kind nationwide, is effective in promptly handling abandoned electric scooters and other shared mobility devices on the streets.

The district has been operating the ‘Shared Mobility Integrated Reporting System’ (hereafter referred to as the Integrated Reporting System), which it independently developed, since January 8 to ensure pedestrian safety. This system allows users to report violations related to the parking and stopping of shared electric scooters and electric bicycles.

Through the Integrated Reporting System, users can report abandoned shared mobility devices by simply uploading photos, the company name, and the device location without any separate registration process. The respective company then checks the complaints in real time and takes necessary actions such as collection.

This system eliminates the inconvenience of having to report through the Seoul City Response Center or the district office website and, most importantly, provides a one-stop service window for complaint handling, enabling swift action.

Especially during a legislative gap period when there are no legal management standards for shared mobility, this preemptively established system by the district is achieving triple benefits.

From January 8, when the Integrated Reporting System began operation, to March 22?a span of 75 days?a total of 806 complaints have been processed, contributing to the prevention of pedestrian inconvenience and safety accidents.

Device companies also welcome the system as they can check complaints in real time and collect devices before towing, reducing towing fee burdens.

Additionally, the number of reports submitted through the National Complaints Portal and the Songpa-gu Office website, which previously required complaint reception, processing, and guidance, has decreased by 21% compared to before the system’s launch, reducing administrative workload. Reports to the Seoul City electric scooter parking violation reporting system have also decreased by 16%, confirming the unification of complaint channels.

In preparation for the increase in shared mobility users during the spring season, the district plans to actively promote the Integrated Reporting System and request companies to promptly handle complaints to ensure pedestrian safety.

Seo Gang-seok, Mayor of Songpa-gu, stated, “The ‘Shared Mobility Integrated Reporting System’ proactively established by Songpa-gu has proven to be a triple-benefit solution for residents, companies, and public officials alike,” and added, “We ask residents for their active interest and reporting to help create a safer walking environment.”

This content was produced with the assistance of AI translation services.