LG CNS to Promote Digital Transformation Project with Vietnam's FPT Group

LG CNS is partnering with Vietnamese IT company FPT Group to promote digital transformation (DX) projects.

LG CNS announced on the 26th that it signed a business cooperation agreement with FPT Group at the LG CNS headquarters in Magok.

Hyun Shin-gyun, CEO of LG CNS, and Nguyen Van Hoa, CEO of FPT Group, are signing a memorandum of understanding (MOU) for business cooperation.
[Photo by LG CNS]

As the first step of the collaboration, LG CNS will advance the digital customer relationship management (CRM) system, strengthen AI-based customer call center services, and establish an integrated network management system for FPT Telecom, a subsidiary of FPT Group.

LG CNS will integrate a big data platform into the CRM system to enhance data-driven customer management and marketing activities. CRM is a system that manages customer information and helps discover potential customers. Generative AI technology will be applied to content creation for marketing activities. LG CNS will also introduce AI technologies such as AI-based conversational chatbots and AI consultation assistants to FPT Telecom’s customer call center. This will reduce customer consultation and waiting times.

The two companies plan to expand cooperation to other affiliates within FPT Group, starting with FPT Telecom, and also pursue entry into the global market. To this end, they will form a joint task force (TF) and strengthen business cooperation by linking with LG CNS’s Vietnam branch.

Headquartered in Hanoi, Vietnam, FPT Group is a global IT company leading Vietnam’s DX across various industries including telecommunications, IT, and education. It has approximately 73,000 employees. Since 2019, FPT Group has been cooperating as LG CNS’s IT partner.

Hyun Shin-kyun, CEO of LG CNS, said, "Based on LG CNS’s DX technologies such as generative AI and big data, we will support FPT Group in creating differentiated customer value and jointly discover various business models with FPT Group."

This content was produced with the assistance of AI translation services.