"Delivered by Bicycle to Ruin Appetite" Star Rating Terror... "Crossed the Line" Flood of Criticism

Malicious Review Written Because Delivery Was Done by Bicycle
1-Star Rating... "Riding a Bicycle Ruins My Appetite"
Black Consumers Increasing Daily... Response Is Inadequate

A story has spread that a customer who ordered food delivery left a malicious review complaining about the bicycle the delivery person used, sparking public outrage.

Image unrelated to the article content.
Photo by Kim Hyunmin, Asia Economy

On the 25th, a post titled "Legendary Malicious Reviews on Delivery Apps" was uploaded to an online community. The author, a self-employed person named A, started by saying, "You must have lost your appetite because I came on a bicycle," and added, "I wonder if your appetite would improve if I delivered on a Lamborghini."

In the photo A shared, a customer named B who ordered food left a review. The review gave one star and said, "I ordered in the morning, but the owner came riding a strange, junk-like bicycle," followed by a mocking comment, "It ruined my appetite."

Malicious review mocking the owner who delivered food by saying he came riding a bicycle.
[Photo by Online Community]

Netizens who saw the story responded with comments such as, "Store owners shed tears over reviews like that, but some people live so comfortably," "The food isn’t even bad, so does writing reviews like that make them feel better?" "Now they can’t even deliver by bicycle," and "I’ve never seen such a troublesome customer before."

Self-Employed Struggling with Malicious Reviews from Black Consumers

A story about someone who ate only the sashimi from delivered sushi and demanded a refund for the white rice.
[Photo by Online Community]

Meanwhile, delivery platforms have introduced temporary review suspension features to minimize damage caused by some black consumers, but problems persist.

On the 3rd, a self-employed person C, who runs a salad franchise store, shared a story that went viral about struggling with a customer who demanded a redelivery of a salad ordered two days earlier. The customer gave one star, claiming, "The vegetables in the soft tofu salad were inedible." C explained, "Are you asking for a refund because it has browned after two days? Refunds don’t apply to items older than two days," but the customer insisted, "I have every right to request a refund, and your response is offensive to me."

In January, a story sparked outrage when a customer demanded a refund because the sushi they bought had become cold, returning the food with only the fish on top eaten and the plain rice left. In February, a 'sweet tip' exploiting the store owner’s goodwill for free size upgrades spread rapidly on social media, causing significant damage.

Malicious reviews directly affect customer consumption, so self-employed people are inevitably sensitive to them. Even if the review contains negative content, they have no authority to delete it, often forcing them to pay additional costs reluctantly. Although systems to curb black consumers have been introduced, preventing further damage to more self-employed individuals requires raising mature civic awareness and institutional changes such as strengthening censorship within delivery apps.

This content was produced with the assistance of AI translation services.