Gwangjin-gu Selected as an 'Excellent' Institution in Comprehensive Civil Service Evaluation

'Meeting Day with the District Mayor', 'Alley Communication', and Other Administrative Activities by the Head of the Institution Receive Perfect Scores
Increased by 2.1 Points Compared to Last Year, 3 out of 5 Evaluation Indicators Rated 'Excellent'

Gwangjin-gu (Mayor Kim Kyung-ho) was selected as an "Excellent" institution in the "2023 Comprehensive Civil Service Evaluation" jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The Comprehensive Civil Service Evaluation, a government performance assessment, evaluates a total of 306 institutions including basic and metropolitan local governments, central administrative agencies, and metropolitan and provincial offices of education. It assesses the overall efforts and satisfaction in civil service administration over one year, rating institutions on a five-level scale from grade A to grade E.

The detailed evaluation criteria include five categories and 20 indicators: ▲civil service administration strategy and system ▲operation of civil service systems ▲handling of civil complaints via the National Sinmungo (online civil complaint system) ▲handling of grievance complaints ▲and civil service satisfaction.

This year, the district that received the "Excellent" grade improved by 2.1 points compared to last year and achieved the highest "Outstanding" grade in three categories.

In particular, the institution head received a perfect score in the evaluation category of internal and external civil service administrative activities through various communication channels such as "Mayor's Meeting Day," "On-site Civil Service Communication," and "Neighborhood Communication." The district also earned top marks for initiatives protecting civil service staff, including the "Family Relationship Report Proxy Service" for vulnerable civil service groups, operation of the "Civil Service Guide Robot Naru," and the establishment of "Healing Programs" and a "Psychological Counseling Center."

Additionally, in the civil service satisfaction evaluation, the district was recognized for its efforts to improve service quality by scoring higher than the average (91.99 points) in the areas of staff friendliness, proactiveness, and expertise.

Kim Kyung-ho, Mayor of Gwangjin-gu, stated, "We are striving to provide better civil service administration by communicating with residents," and added, "We will do our best to improve areas that are lacking and ensure greater satisfaction in areas that have been enhanced."

This content was produced with the assistance of AI translation services.