Korea Consumer Agency Receives Damage Claims for 'Probability Manipulation' in MapleStory

The Korea Consumer Agency announced on the 21st that it is accepting applications for collective relief for victims affected by the probability manipulation of paid items in Nexon's online game 'MapleStory.'

Previously, last month, the Fair Trade Commission ordered corrective measures and imposed a fine of 11.642 billion KRW on Nexon, stating that although Nexon initially set the appearance probabilities of options for the paid item 'Cube' in MapleStory evenly, it changed the probability structure from September 2010 to reduce the appearance of popular options with high preference.

The Consumer Agency plans to recruit victims so that consumers harmed by the probability manipulation can receive compensation without individual lawsuits, promote collective dispute mediation through the Consumer Dispute Mediation Committee, and if mediation fails, support class-action lawsuits through legal representatives.

This collective dispute mediation will target consumers who purchased two types of Cubes (Red Cube and Black Cube) by March 4, 2021, following Nexon's voluntary disclosure of probabilities on March 5, 2021. This is because it is necessary to handle cases where the statute of limitations is completed due to Nexon's Cube probability disclosure.

Therefore, a separate dispute mediation procedure will be conducted later regarding the probability manipulation of legendary grade upgrades in the Black Cube.

The Consumer Agency urged eligible consumers who wish to apply to participate in the collective dispute mediation by March 4, referring to the 'Collective Dispute Mediation Participation Application' guidelines on the website.

This content was produced with the assistance of AI translation services.