Nowon-gu Selected as ‘Best Institution’ in Comprehensive Civil Service Evaluation

Selected as 'Ga' grade, the highest rating this year, following last year's 'Na' grade
Recognized for overall improvement efforts including complaint handling and complainant satisfaction

Nowon-gu, Seoul (Mayor Oh Seung-rok) was selected as the "Best Institution" by receiving an "A" grade in the "2023 Comprehensive Civil Service Evaluation" jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The comprehensive civil service evaluation is conducted annually on 306 institutions, including 46 central administrative agencies, 17 metropolitan local governments, 226 basic local governments, and 17 education offices.

The Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission evaluate the target institutions in three areas: ▲ civil service administrative management foundation ▲ civil service administrative activities ▲ civil service processing performance. Each area is subdivided into five items?▲ civil service administrative strategy and system ▲ civil service system operation ▲ handling of the People’s Petition System ▲ handling of grievance petitions ▲ civil service satisfaction?with 20 indicators for differentiated evaluation.

Nowon-gu reportedly received consistently high evaluations across all five assessment items. In particular, it received perfect scores in areas such as the institution head’s active internal and external activities related to civil service administration, provision of various civil service offerings for vulnerable groups, establishment of a safe civil service environment, specialized services such as nighttime tax consultations, and activation of the Residents’ Grievance Handling Committee.

The district did not settle for the excellent results of last year’s "B" grade evaluation but re-examined the entire civil service processing field to identify areas for improvement.

As a result, the "KakaoTalk Delinquent Tax Notice Sending" service, which was first implemented nationwide, spread to various institutions across the country amid positive feedback from residents.

Outstanding public officials who received praise from residents during civil service response and processing were gathered in one place, where the district mayor personally listened to difficulties in the civil service field and encouraged them, spreading best practices. Additionally, safety personnel were assigned to community centers to provide an environment where officials and residents could conduct business safely.

The Civil Service and Passport Division, the supervising department, checked the status of civil petitions that could be omitted or delayed in each department to ensure timely processing. Related departments also worked to improve convenience for petitioners by providing ▲ nighttime tax consultations every Wednesday ▲ free nighttime legal consultations on the third Monday of each month for petitioners who find it difficult to visit the district office due to busy livelihoods.

Oh Seung-rok, Mayor of Nowon-gu, said, “I express my gratitude to the employees who did their best with one heart on the front lines,” and added, “We will continue to strive to improve the quality of civil service administration that residents can feel.”

This content was produced with the assistance of AI translation services.