"Top in Resolving 'Education Difficulties'... Busan Office of Education Ranks 1st in Last Year's Comprehensive Civil Service Evaluation"

Providing Customized Services for Users, Efficient Handling of Complaints

Following Integrity and Metropolitan/Provincial Education Office Evaluations, Achieves 'Triple Crown'

Busan Metropolitan Office of Education secured first place in last year's comprehensive civil service evaluation.

This recognition was given for providing customized civil services to users and diligently handling grievance complaints.

Busan Metropolitan Office of Education (Superintendent Ha Yun-su) announced on the 15th that it ranked first among 17 metropolitan and provincial offices of education in the '2023 Comprehensive Civil Service Evaluation' jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

Following last year's comprehensive integrity evaluation and metropolitan/provincial office of education evaluations, Busan Office of Education has achieved a 'triple crown' in education administration-related assessments.

The Ministry of the Interior and Safety evaluated the performance of civil service administrative activities and satisfaction with civil complaint handling at 306 administrative agencies, including central administrative agencies, metropolitan and provincial offices of education nationwide, and metropolitan and basic local governments, from September 2022 to August 2023.

The evaluation rated five areas?civil service administrative strategy and system, civil service system operation, handling of complaints via the National Sinmungo (online civil complaint system), grievance complaint handling, and civil service satisfaction?on a scale from 'Ga' to 'Ma'.

Busan Office of Education received the highest 'Ga' grade in this evaluation, placing it at the top among the 17 metropolitan and provincial offices of education.

Efforts and determination to actively resolve complaints through initiatives such as 'Meet the Superintendent Day!' and 'Visiting Education Policy Briefings' aimed at communicating and empathizing with citizens were interpreted as factors contributing to the favorable evaluation.

Busan Office of Education scored a perfect 31 points in the 'Civil Service Administrative Strategy and System' category. It received top marks for providing user-tailored civil services such as the 24-hour civil consultation service 'AI Chatbot Alido,' the 'All Care' comprehensive civil complaint responsibility service for vulnerable groups including persons with disabilities, the elderly, and foreigners, and the operation of 'Visiting Comprehensive Civil Service Offices.'

Additionally, it earned positive evaluations for proactive and preemptive improvements in civil service systems, including the production of a web drama to enhance civil complaint response capabilities?the first among metropolitan and provincial offices of education?the 'School Fence Removal (Relocation)' project to create safe school routes, and efforts to increase the opening rate of school facilities, all aimed at resolving and preventing grievance complaints.

Ha Yun-su, Superintendent of Busan Metropolitan Office of Education, said, "This achievement is the result of our office's efforts to actively resolve and prevent grievance complaints while communicating with education service users. We will continue to improve civil service administration and systems to provide civil services that satisfy all Busan citizens, including students, parents, and faculty members."

Last year, Busan Office of Education ranked first among metropolitan and provincial offices of education in the '2023 Comprehensive Integrity Evaluation' conducted by the Anti-Corruption and Civil Rights Commission and was selected as the best office of education in the '2023 Metropolitan and Provincial Office of Education Evaluation' hosted by the Ministry of Education.

This content was produced with the assistance of AI translation services.