Hanwha Life Launches '1-to-Many' Mobile Video Consultation Service

Hanwha Life announced on the 26th that it will launch a mobile video consultation service that allows customers to conduct business while seeing the consultant face-to-face via mobile.

Hanwha Life offers a '1-to-many' mobile video consultation service. This consultation system is suitable for insurance products involving multiple related parties, allowing the policyholder, beneficiary, and insured to connect together and carry out necessary insurance service tasks.

Hanwha Life has established a system enabling insurance-related parties to create and sign electronic documents during the video consultation process. This reduces the inconvenience of having to visit the customer center together.

By using the electronic document creation and signing system, eco-friendly management through paperless operations can also be practiced. Assuming about seven sheets of paper are used per insurance service case, more than 500,000 sheets of paper can be saved annually.

In addition to preventing missing documents and signatures, customer personal information security has been further strengthened.

Customers can handle most tasks such as insurance claims, policy loans, contract information verification and changes, and premium payments through the mobile video consultation service.

Hanwha Life’s mobile video consultation service can be accessed via a link sent to customers without the need to install a separate application. The entire process from consultation to identity verification and document submission is conducted in a one-stop manner.

Use of the mobile video consultation service is available through Hanwha Life’s direct phone line, visual ARS, or call center guidance. Customers can receive the link address by following the instructions of each channel and connect accordingly.

As non-face-to-face financial services rapidly expand recently, financial exclusion issues among digitally vulnerable groups have emerged. Hanwha Life has enhanced accessibility and convenience for elderly customers who prefer face-to-face services through an easy-to-use mobile video consultation service.

Lee Myung-eon, head of Hanwha Life’s Insurance Service Team, said, “We have established a service that allows customers to meet consultants without the hassle of visiting the customer center in person,” adding, “We will continue to expand digital-based customer services that customers can use more conveniently in the future.”

Meanwhile, Hanwha Life’s mobile video consultation service was developed in collaboration with the AI and video platform startup 'Gooroomee.' Hanwha Life continues to practice the value of mutual growth through open innovation with startups.

This content was produced with the assistance of AI translation services.