"How to Check In?" AI Answers at Gimpo Airport

At Gimpo Airport, passengers can now ask a generative artificial intelligence (AI) chatbot about check-in procedures, parking information, and receive answers.

On the 23rd, Korea Airports Corporation announced that it had introduced a pilot service using a generative AI chatbot at Gimpo Airport starting the previous day.

The generative AI chatbot has learned frequently asked questions related to airport use, such as parking information, check-in procedures, and the use of commercial and convenience facilities, and provides answers in a conversational format. It offers customized responses 24 hours a day, 365 days a year.

Korea Airports Corporation formed a consortium with domestic specialized companies including Bespin Global, Saerom Information Systems, Fintechnologie, and Goam Ace, and trained the chatbot using airport data based on solutions from Google, IBM, Samsung SDS, and INSoft. After verification and testing to improve guidance accuracy, the chatbot service was launched. The chatbot service can be accessed via the Gimpo Airport website or the "Smart Airport App."

In the future, the service will be expanded to airports nationwide through verification of service effectiveness and technological maturity. Additionally, a visual and auditory service using a "Human AI" model to recognize and respond to customers' emotional states is planned.

Yoon Hyung-jung, President of Korea Airports Corporation, said, "We will continue to introduce future new technologies at communication touchpoints with customers to enhance public convenience."

This content was produced with the assistance of AI translation services.