Yongsan-gu Expands and Revamps Integrity and Courtesy Happy Call Program

Monthly Happy Call for 5 Corruption-Prone Areas Including Contracts, Permits, and Tax Administration
Online Surveys Introduced This Year with Added Accuracy and Speed Questions
Enhanced Department Feedback from Happy Call Results to Foster Anti-Corruption, Integrity, and Courtesy in Yongsan

Yongsan-gu, Seoul (Mayor Park Hee-young) will revamp and operate the monthly Happy Call satisfaction survey conducted for civil petitioners who have experienced corruption-prone areas starting this year.

The purpose is to enhance integrity and kindness.

The target tasks include a total of five areas: four designated by the Anti-Corruption and Civil Rights Commission?▲contract management and supervision ▲permits and approvals ▲tax administration ▲subsidy support?and an additional guidance and inspection area set by the district office.

From this year, the Integrity and Kindness Happy Call has been reorganized with major improvements such as ▲parallel online evaluation ▲expanded questions ▲strengthened feedback to departments based on response results.

The district office will provide the internet address for the online survey, which allows satisfaction evaluation via mobile phones, through advance text messages. This is a measure to increase the response rate from the existing telephone response method.

An official from the district office stated, “Among approximately 5,600 surveyed civil petitioners in 2023, about 53% responded,” adding, “We expect more people to respond with the introduction of the online response method.”

Civil petitioners who do not complete the online evaluation or cases where a landline phone number is left will be surveyed by the Happy Call citizen evaluation group via landline as before.

New questions regarding the promptness and accuracy of tasks will also be added. This decision was made considering recurring dissatisfaction issues raised during the Integrity and Kindness Happy Call evaluations.

Starting this year, the district office will also consider providing kindness rewards to employees mentioned as examples of kindness in the Happy Call. In cases where the same issues are repeatedly pointed out as dissatisfaction, corruption-prone area meetings will be held by department.

Park Hee-young, Mayor of Yongsan-gu, said, “Integrity and kindness are fundamental to becoming a Yongsan-gu that citizens can feel and trust,” and added, “We will carefully listen to the opinions of civil petitioners who have experienced district office tasks and reflect them in district administration to improve citizen satisfaction.”

Meanwhile, to improve integrity, the district office is promoting related education and projects such as ▲Newcomer Integrity Visits ▲Online Integrity Troika Self-Learning ▲Integrity Radio ▲Selection of Integrity Civil Servant Awards ▲Integrity Golden Bell.

This content was produced with the assistance of AI translation services.