Abandoned Electric Scooters... Songpa-gu Launches Nation's First Integrated Reporting System

From the 8th, real-time shared mobility parking violation reporting system on the old website
Reporter → Collection company one-stop connection ... Enables fast and convenient processing

Songpa-gu (District Mayor Seo Gang-seok) has become the first local government in the country to establish an integrated reporting system for shared electric kickboards and electric bicycles scattered on the streets, launching its operation on the district website starting from the 8th.

As the domestic shared mobility market has rapidly grown recently, concerns about pedestrian inconvenience and safety accidents caused by disorderly parking of personal mobility devices such as electric kickboards and electric bicycles have also increased. Since the implementation of Seoul’s shared electric kickboard towing system in July 2021, 190,000 towing complaints have been received by the city over two years, while there is no towing system at all for electric bicycles.

Currently, direct enforcement on shared mobility is difficult, making the industry’s own collection efforts essential. This is because there are no administrative authorities’ powers or legal grounds due to the absence of relevant legislation.

In this situation, the district has taken a proactive measure at the district level to fill the legislative gap and effectively organize shared mobility. It has introduced the nation’s first “Integrated Shared Mobility Reporting System,” which allows users to check everything from complaint submission to processing status at a glance.

The biggest feature of this system is that it provides a communication channel directly connecting reporters and handlers, enhancing convenience and timeliness in complaint processing. Until now, most companies did not have their own call centers, so complainants had to request collection directly from each company or go through the district office, causing inconvenience. However, from now on, faster and easier action requests will be possible.

Reporters can simply report the relevant device by entering only the address on the district website without logging in or providing personal information. Collection requests are possible for all electric kickboards and electric bicycles from seven shared mobility companies within the region.

Companies that previously received complaints through the district office can now take prompt action before towing, reducing their burden of fines. By checking and processing complaint lists in real time, they are expected to strengthen their own management and supervision. The district will also thoroughly manage the system and continuously monitor the status of complaint processing.

Meanwhile, since September, the district has been maintaining a close public-private cooperation system by establishing policies to manage abandoned electric kickboards, maintaining a hotline with shared mobility companies, and holding meetings for work consultations.

Seo Gang-seok, Mayor of Songpa-gu, said, “I hope that the integrated reporting system, the first of its kind in the country, will contribute to guaranteeing the right of passage for residents by resolving the proliferation of electric kickboards,” and added, “We will make further efforts to create a timely and safe pedestrian culture suited to the rapidly changing transportation environment.”

This content was produced with the assistance of AI translation services.