Gangseo-gu Expands Communication Channels for Jeonse Fraud Victims

Jin Gyo-hoon, head of Gangseo District Office, is listening to the statements of victims at the report meeting on the full-scale survey results of jeonse fraud victims held in December last year. (Photo by Gangseo District Office)

Gangseo-gu, Seoul (Mayor Jin Gyo-hoon) announced on the 3rd that it will operate an "On and Off Communication Window" to provide accurate information to victims of jeonse fraud and to continuously receive suggestions for system improvements.

The establishment of the communication window was one of the requests from victims during the full-scale survey on jeonse fraud victims conducted in November last year and the results briefing session held last month. Reflecting the victims' opinions, the district immediately began setting up the communication window and will start full-scale operation from the new year.

The online communication channels include the district website, KakaoTalk channel, and Google Forms survey. The existing website, which only provided an overview of victim support projects, has been improved into a bulletin board format so that various information can be easily accessed under the comprehensive support project guide menu. A Q&A board has also been newly established.

The KakaoTalk channel simultaneously posts the content uploaded on the district website, enhancing information accessibility, and provides accurate information quickly to victims through an automatic response function for frequently asked questions and manual downloads. Victims can also directly subscribe by searching for "Gangseo-gu Jeonse Victim Support Project" in the KakaoTalk app.

The Google Forms survey is used to continuously receive suggestions for system improvements or proposals, and it also connects victims for joint lawsuits. In the case of joint lawsuits, support will be provided through a private open chat room that minimizes the exposure of personal information.

In addition to online channels, the district holds meetings with victim groups to discuss government support policies and listen to various opinions, including system improvement suggestions. Through both online and offline communication channels, the district plans to promptly deliver government support policies to victims and actively convey the diverse opinions of victims to the government and the National Assembly.

Mayor Jin Gyo-hoon said, "Although the district has newly established a litigation expense support project through ordinance amendments and significantly expanded the victim support budget to 1.1 billion KRW, it is still far from sufficient to help victims," adding, "We will do our best to actively communicate with victims and assist them until proper government support policies such as pre-compensation and post-recovery are implemented."

This content was produced with the assistance of AI translation services.