AI Empathizing with Customers... LG Electronics to Showcase Future Smart Home at CES 2024

Customers Assess Surroundings and Make Judgments to Propose Solutions

LG Electronics announced on the 2nd that it will showcase a more advanced AI-driven future smart home at CES 2024, the world's largest home appliance and IT exhibition.

LG Electronics plans to demonstrate a smart home created by 'AI that empathizes with customers,' which converts daily life into data through various sensors and detects not only customers' words and actions but also their emotions, proactively identifying their needs and proposing solutions.

LG ThinQ logo. [Provided by LG Electronics]

While previous AI mainly recognized customers' speech or upgraded appliances according to their lifestyle patterns, the future smart home will be realized as AI that broadly understands customers' lives and autonomously provides care.

For example, cameras and millimeter-wave (mmWave) sensors applied to appliances detect heart rate and respiration rate, and the AI uses this data to assess the customer's health condition, automatically adjusting the home's temperature and humidity to create a comfortable environment. If a customer brings in a pet cat, cameras, microphones, and millimeter-wave sensors detect the pet's presence, prompting LG UP appliances to automatically download 'Pet Mode' or recommend purchasing pet-specific accessory kits.

Additionally, sensors monitor various areas of the home and switch products operating in unused spaces to power-saving mode. When the customer leaves the house, unnecessary appliances are turned off to save electricity, and a security mode is activated to detect abnormal situations and notify the customer via smartphone. If the pet breaks a flowerpot while the customer is resting, sensors detect the sound of breaking and the image of the broken pot, then send a current status photo to the customer.

Furthermore, LG plans to enhance the distinctiveness of its smart home solutions by offering '3D Home View' in the LG ThinQ app, which not only controls the operation of home appliances and devices but also visualizes changes in air quality and energy status in a three-dimensional manner.

This content was produced with the assistance of AI translation services.