Uljin-gun's 'Direct Text Message Civil Complaint Service from the County Governor' Receives Great Response from Residents Over One Year

Uljin-gun, Gyeongbuk Province (Governor Son Byeong-bok) has established the direct text message civil complaint service introduced at the start of the 8th elected term as a mobile communication channel for residents within just one year of its implementation.

Uljin County Office.

The direct text message civil complaint service is Uljin-gun’s first communication system that allows the governor to receive residents’ inconveniences, grievances, and suggestions directly via text messages and handle them promptly by simplifying the reception process. Text complaints received on the same day are generally processed the next day, but issues requiring on-site verification or more time are reviewed and addressed within three days.

A resident who used the text complaint service said, “Every time I applied for a civil complaint, I didn’t know which department to contact, and it was difficult to find the right department at once, but now I can easily submit and resolve complaints with just one text message, which is very convenient.”

This year, a total of about 300 complaints were received through the ‘Governor Direct Text Message Civil Complaint Service,’ with simple inquiries and daily life complaints accounting for about 220 cases, while mid- to long-term tasks, policy proposals, and system improvements made up the rest.

Major complaint handling included promptly increasing cleaning staff to manage cigarette butts and trash problems around some downtown shops, actively working to create a pleasant environment through continuous management. When a damaged traffic sign was reported, it was immediately repaired on the same day to prevent safety issues.

Additionally, when a basic livelihood security recipient faced temporary financial difficulties threatening their eligibility, the integrated investigation team responded immediately to resolve the issue. In April, a complaint about low water pressure was addressed quickly with an on-site inspection of the booster pump and pipelines to minimize residents’ inconvenience.

Other complaints were received in various areas such as streetlight installation, illegal parking, and road and bridge construction, and residents are communicating conveniently with the administration through the text service.

Governor Son Byeong-bok stated, “Anyone who is a resident of Uljin-gun can communicate directly with the governor via text message using the direct text message civil complaint service. We plan to continue promptly resolving residents’ grievances and inconveniences through this service and actively reflect opinions that contribute to regional development in the county administration.”

This content was produced with the assistance of AI translation services.