Shinhan Financial Integrated App 'Super SOL' Experiences Access Delays from First Day

Shinhan Financial Group's newly launched super application has been struggling with connection delays since its first day of release.

According to the financial sector on the 18th, connection delays continued on the Shinhan Super SOL app that morning. A connection delay incident occurred on the launch day. Shinhan Financial stated in an in-app notice, "Due to a temporary increase in connection volume, the Super SOL service is not operating smoothly. We apologize for the inconvenience."

A super app refers to a system that provides various services through a single platform (mobile app). As the one-app strategy has succeeded mainly among IT companies such as Toss and Danggeun Market, financial companies offering services across various sectors have recently been actively developing super apps.

Accordingly, Shinhan Financial also announced the launch of the 'Shinhan Universal Simple App' at Digital Day last year, and after about a year of preparation, it introduced Shinhan Super SOL by integrating the main functions of five major affiliates: banking, card, securities, life, and savings banks.

The main screen of the Shinhan Super SOL app used on that day displayed the customer's My Shinhan Points, bank accounts and balances, cumulative card usage amount, insurance products, securities accounts, and more. This app allows users to handle major tasks such as opening and viewing bank accounts, transfers, card payments, stock trading, insurance subscription and claims, and savings bank deposit product subscriptions. Various benefits and partnership services ongoing within the group companies were also gathered in one place.

At the same time, major group company apps were revamped. The digital brand SOL was applied to the app names of each company: the bank became 'Shinhan SOL Bank,' the card app 'Shinhan SOL Pay,' the securities app 'Shinhan SOL Securities,' and the life app 'Shinhan SOL Life.' Standardization of colors and fonts was also carried out.

However, from the first day of the app launch, connection delays appeared, making usage inconvenient. Shinhan Financial believes this occurred due to a sudden surge in users immediately after the app release. The company plans to resolve the issue as soon as possible.

A Shinhan Financial official said, "Currently, there are too many users, causing a system gateway error due to the surge in transaction volume," adding, "There are no issues with existing transactions such as banking, card, and securities, but we will fix the Super SOL connection errors as quickly as possible to ensure no inconvenience in access."

This content was produced with the assistance of AI translation services.