Incheon Urban Corporation Certified for 'Consumer-Centered Management'... First Among Metropolitan Area Urban Development Regional Public Enterprises

Incheon Urban Corporation (iH) announced on the 11th that it had obtained CCM certification at the '2023 Second Half Consumer-Centered Management (CCM) Certification Award Ceremony' held at the Lotte Hotel World Crystal Ballroom on the 8th.

CCM is a certification system that evaluates whether a company organizes all its activities from the consumer's perspective and continuously improves customer-related management activities. It is operated by the Korea Consumer Agency and certified by the Fair Trade Commission.

Incheon Urban Corporation building exterior

Marking its 20th anniversary this year, iH has been implementing consumer-centered management since last year by establishing a plan for CCM certification and appointing Lim Young-ho, Head of the Management Headquarters, as the Chief Customer Officer (CCO) in May this year.

This certification is significant as it is the first among metropolitan area urban development public corporations (iH, SH, GH) to be officially recognized for management activities that approach the consumer's standpoint most closely, according to iH.

The certification period is two years, from next year until 2025. Certified companies can use the CCM certification mark and receive incentives such as reduced sanctions if publicly ordered for violations of consumer-related laws by the Fair Trade Commission, as well as awards for excellent companies.

Jo Dong-am, President of iH, said, "On the occasion of our 20th anniversary, we will break away from the conventional mindset of providing supplier-centered services and transform into a leading public corporation in residential welfare through consumer-oriented management activities." He added, "Through continuous CCM re-certification, we will carry out management activities that meet the expectations of Incheon citizens as consumers."

This content was produced with the assistance of AI translation services.