"Easy for Everyone"... CU's 'Kind Pickup Service' for People with Disabilities

Partnership with Kind Technology Convergence Society

BGF Retail, the operator of convenience store CU, announced on the 19th that it has partnered with the 'Good Technology' application (app) of the Good Technology Convergence Society to introduce a pickup service for mobility-impaired individuals, including people with disabilities.

Established in 2021, the Good Technology Convergence Society is a corporation under the Ministry of Science and ICT that conducts research on convergence technology policies and technology development to increase the socio-economic participation of vulnerable groups.

The Good Technology app provides a pickup service that allows people with mobility disabilities who face difficulties due to thresholds or stairs at store entrances, as well as visually and hearing-impaired individuals whose consumer activities are limited due to lack of information, to purchase products without entering the store. Customers who wish to use the service can pre-order desired products through the app and then request either 'in-car pickup' or 'storefront pickup' at the nearest CU.

CU, Kind Pickup Service
Photo by BGF Retail

The pickup service via the Good Technology app will first be applied to about 1,000 CU stores that currently operate drive-thru services. CU previously launched the industry's first 'CU Vehicle Pickup Service' in 2020, allowing customers to receive products inside their cars.

In addition, CU continues to improve the convenience store environment for socially vulnerable groups by installing ramps at store entrances, attaching help bells and informational materials, widening movement paths, and creating wheelchair-only spaces near counters.

A BGF Retail official stated, "We are pleased that CU can contribute to realizing 'barrier-free' participation in social activities equally for everyone regardless of disability, age, or gender." They added, "We will strive to gradually expand disability-friendly stores to improve purchasing convenience for mobility-impaired customers."

This content was produced with the assistance of AI translation services.