LGU+ Offers 10x Bill Discount for Customers Affected by 'Connection Errors'

LG Uplus will waive the usage fees for users who experienced wired internet connection errors earlier this month on the day of the incident. Additionally, they will refund an amount equivalent to ten times the duration of the outage.

The company announced this compensation plan on the afternoon of the 17th through a notice posted on its website.

Internet and bundled internet service users who experienced connection issues will receive a refund based on the terms and conditions, which includes the daily usage fee plus an amount equivalent to ten times the outage duration.

For example, a user subscribed to the "Premium Safe 1 Giga" plan, which costs 42,900 KRW per month, who experienced a 2-hour outage, will be compensated a total of 2,622 KRW, calculated by adding the daily usage fee of 1,430 KRW and ten times the outage usage fee of 1,192 KRW. However, for some bundled services, an amount equivalent to three times the outage duration will be deducted according to the terms.

The compensation will be automatically reflected in the November billing statement issued next month.

On the afternoon of the 7th, an internet protocol (IP) distributor error occurred during network maintenance on LG Uplus's wired network, causing internet connection interruptions.

Some users experienced connection issues ranging from as short as 10 minutes to as long as 5 hours.

This content was produced with the assistance of AI translation services.