Recording Service 'KeepTalk' Introduces AI Call Analysis Management System
AI Detects Call Language and Provides Transcripts Converted to Text After Call Ends
Newploy (CEO Jin-Yong Kim), a company operating business efficiency solutions, announced on the 14th that it has newly introduced the 'AI Call Analysis Management System,' which applies artificial intelligence (AI) technology to its call history storage and management automation service 'KeepTalk.'
The newly applied AI Call Analysis Management System in KeepTalk features ▲ multilingual AI language support and analysis ▲ real-time voice-to-text conversion and user editing ▲ alternative word recommendations for accurate text conversion. Through this, it provides customers with a service that converts and manages voice recordings into text.
The AI newly installed in KeepTalk detects the language used during the call in real time and immediately generates a transcript by converting the voice recording file into text after the call ends, allowing users to intuitively understand the call content within the KeepTalk app.
Along with the introduction of this AI feature, KeepTalk has updated the 'Callback' function for call schedule management, from scheduling calls to alarms, enabling users to easily make follow-up calls after the initial call, thereby enhancing user convenience. The security system for protecting customer information has also been built to financial industry standards.
Currently, KeepTalk has surpassed 10,000 downloads within two weeks of its official launch, with user distribution primarily from India at 50%, South Korea at 20%, followed by Indonesia and Mongolia, among other countries using KeepTalk.
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Jin-Yong Kim, CEO of Newploy, stated, "KeepTalk does not provide a recording function itself, but it detects call records stored through the smartphone’s own recording or separate services and helps safely store and manage them in the cloud." He added, "We plan to expand the service as a B2B solution by adding features that assist teams or companies in customer and sales management."
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