Korean Air Selected as '5-Star Global Airline' by APEX for 7 Consecutive Years

Korean Air announced on the 26th that it has received the highest rating of '5-Star Rating' for seven consecutive years in the official evaluation by APEX (Airline Passenger Experience Association).

APEX, located in New York, USA, is a nonprofit organization established in 1979, with 482 companies related to the airline industry as members. Since 2018, it has been rating airlines based on passenger feedback collected through the 'TripIt' application.

APEX's airline rating evaluation is conducted on over 1 million flights from more than 600 airlines worldwide. Customer feedback is collected on ▲seat comfort ▲cabin service ▲in-flight meals and beverages ▲in-flight entertainment ▲in-flight Wi-Fi, and after verification by an external professional audit organization, the final rating is determined.

Korean Air believes that this selection reflects the high evaluation of differentiated services such as the first-class Cosmosuite 2.0 seats that maximize comfort, abundant in-flight entertainment content, in-flight meals using seasonal ingredients, and high-quality wines.

With this selection, Korean Air has received the 5-star rating for seven consecutive years since the evaluation began in 2018. This record has only been achieved by a few airlines such as Air New Zealand, Cathay Pacific Airways, and Etihad Airways.

Korean Air is continuously striving to improve service quality by developing 'Korean-style vegan menu' in-flight meals based on Korean cuisine using seasonal ingredients and introducing in-flight Wi-Fi services. Recognizing these efforts, it was recently selected as a '5-Star Airline' for two consecutive times in the Skytrax Airline Rating hosted by the UK-based Skytrax, and won three categories in the '2023 10 Best Awards' hosted by USA Today, a leading comprehensive daily newspaper in the United States.

This content was produced with the assistance of AI translation services.