Coway Service Manager Prevents Voice Phishing Scam Targeting Customer in Their 70s

Preventing Fraud During Product Installation at Customer Homes

A Coway service manager detected a suspicious phone call from a customer and prevented a large-scale voice phishing scam.

According to Coway (CEO Seo Jang-won) on the 15th, Go Chang-ho, a service manager working at the Namyangju Service Branch, heard a 70-year-old customer speaking in a flustered voice on the phone around 2 p.m. on the 9th while installing a bidet. From the conversation heard through the speakerphone, Go immediately sensed it was a voice phishing crime when he heard phrases like "Where do you live?" and "Don't hang up, prepare to go out, and then answer the phone again."

The victim customer was reportedly deceived by a threatening call saying, "Your son was kidnapped by loan sharks because he wrongly guaranteed a loan," and was about to hand over 50 million won in cash.

Gochangho Coway Service Manager

Service manager Go calmly reassured the customer, who was hurriedly preparing to go out with their bankbook and seal, and called the son to confirm that he was safe, thereby preventing the voice phishing scam. The customer regained composure after hearing her son's voice and expressed gratitude, saying she almost lost her retirement funds after realizing the scam.

This story became known later when the victim customer's son personally sent a thank-you message to the company's customer center. Go Chang-ho, Coway service manager, said, "I happened to overhear the phone call during work and noticed from the customer's anxious behavior that it was a voice phishing scam. I decided to first reassure the customer through conversation," and added, "I will continue to pay close attention to bring happiness to our customers."

This content was produced with the assistance of AI translation services.