TWC Signs Official Import Distribution Agreement with Headset Brand 'Jabra'

Contract Signed with 150-Year-Old GN Group
"Expecting Synergy Effect with Jabra"

The White Communication (TWC) announced on the 14th that it has signed an official import and distribution agreement with GN Group, a global company, for the headset brand 'Jabra.'

Headquartered in Denmark with a history of 150 years, GN Group is the company that developed the world's first noise-canceling microphone and the world's first wireless headset dedicated to conference calls.

TWC is a company specializing in artificial intelligence (AI) customer consultation solutions and customer consultation operation outsourcing. Through this agreement, it has obtained the official domestic distribution rights for Jabra.

They will begin official distribution of Jabra Engage and Biz, headsets for contact centers; Evolve, headsets for business use; Speak, a collaboration solution; and PanaCast, a video product line.

Park Sung-won, Head of Strategic Business at TWC, said, "As a total service provider related to customer consultation, we expect to create synergy effects with Jabra."

TWC provides 'CloudGate,' a cloud-based solution that enables continuous consultation on a single screen through integration of various consultation channels such as phone, chat, and email.

They operate outsourcing businesses that manage various corporate tasks, including business process outsourcing (BPO) for customer consultation, knowledge process outsourcing (KPO) for data collection/management, and operational task outsourcing.

TWC has been recognized for its AI technology development capabilities and recently attracted a Series C pre-bridge investment worth 2 billion KRW, bringing the total accumulated investment to approximately 42 billion KRW.

The ChatGPT-based consultation summary feature, to be integrated into the CloudGate customer consultation solution next month, is expected to contribute to reducing the consultation summary time for consultants.

This content was produced with the assistance of AI translation services.