Sejong Telecom Signs Business Agreement with Naver Cloud for Clova Care Call Service

Sejong Telecom (CEO Lee Byung-guk) announced on the 7th that it has signed a business agreement with Naver Cloud (CEO Kim Yoo-won) to launch the ‘Clova Care Call’ service, an artificial intelligence (AI) check-in call service.

Through this agreement, Sejong Telecom plans to collaborate on various tasks such as sales, operation, and technical support of the Clova Care Call service as the sole partner company in Korea. In particular, as a VoIP infrastructure operator certified by the Telecommunications Technology Association (TTA) for VoIP call quality and connection quality, Sejong Telecom provides a stable communication environment by making calls via internet-based telephone services when AI calls the recipients.

‘Clova Care Call’ is a service built on Naver’s ultra-large-scale AI, ‘HyperClova.’ It supports daily care monitoring through phone conversations with AI for people who need emotional care, such as elderly living alone and middle-aged individuals.

Based on ultra-large-scale AI technology, Clova Care Call continues conversations with natural questions and appropriate responses, discussing topics such as the recipient’s meals, sleep, outings, and exercise. It also has a feature that remembers past conversations with the recipient, allowing it to ask related questions and show empathy in subsequent calls, serving as an intimate conversational partner. This enables personalized conversations, allowing for in-depth situation checks and emotional care for the recipients.

Additionally, after calls between the AI and the recipient, a call result report is delivered to the person in charge. The manager can check the recipient’s status through a separate web administrator screen. Through monitoring, it is possible to identify crisis situations such as health care and living problems of recipients suffering from severe illnesses and to prepare prompt countermeasures.

For elderly people who are vulnerable to digital use, disaster situations such as heatwaves and cold waves and the acquisition of response measures may be relatively delayed, but Clova Care Call can naturally deliver related information through phone conversations.

Kang Hyo-sang, Vice President of Sejong Telecom’s Telecommunications Business Division, said, “With the increase in single elderly households, daily care for vulnerable groups has become an important national task,” adding, “As a telecommunications infrastructure operator, Sejong Telecom will do its best to provide a stable communication environment so that technology can contribute to making the world a better place.”

Meanwhile, Clova Care Call is currently providing services nationwide in over 70 cities and counties including Seoul, Busan, Daegu, Incheon, Gyeonggi, Gyeongbuk, and Gangwon, targeting elderly living alone, middle-aged single-person households, and elderly with mild cognitive impairment.

This content was produced with the assistance of AI translation services.