Introduction of Wearable Cameras for Customer Service at Seoul Agro-Fisheries & Food Corporation

Creating a Safe Work Environment for Complaint Officers with Frequent Customer Contact in Wholesale Markets

The Seoul Agro-Fisheries & Food Corporation (President Moon Young-pyo) is introducing 'wearable cams' equipped with recording and audio functions to prevent verbal abuse and assault against customer service staff.

Due to the nature of the corporation's work, such as facility modernization projects, redistribution of distributors, and transaction guidance, employees who frequently interact with customers are relatively more exposed to verbal abuse and assault, raising concerns over time.

This introduction of wearable cams is a measure in response to the revision of the 'Enforcement Decree of the Act on Civil Complaints Handling,' which specifies protective measures for civil complaint handlers. The corporation plans to apply this on-site after establishing guidelines for portable protective equipment operation and conducting user training for employees.

President Moon Young-pyo stated, “We will create a healthy environment for civil complaint response by ensuring fair and lawful handling of complaints to protect the rights and interests of complainants, while thoroughly implementing protective measures for complaint handlers.”

This content was produced with the assistance of AI translation services.