What if a complainant uses abusive language?… Ulsan City conducts 'Special Complaint' simulation training

Emergency Response Manual Execution

How should one respond to complainants who repeatedly use abusive language and physical violence?

Ulsan City announced that on the 23rd at 5 p.m., a 'Simulation Training for Handling Unusual Complaints' will be held at the Civil Service Office on the 1st floor of the City Hall Annex Building 2.

This simulation training was organized to create a safe working environment for complaint handlers and to strengthen emergency response capabilities.

The training assumes a situation where a complainant verbally abuses, assaults, and damages property during a consultation with the complaint handler.

According to the unusual complaint response manual, the procedure will follow these steps: ▲ calming the complainant ▲ prior notice followed by recording and filming ▲ activating the emergency bell (connected to the 112 comprehensive situation room) and calling the security police ▲ protecting the affected public officials ▲ evacuating visiting complainants ▲ subduing the offending complainant ▲ handing over to the police.

In particular, security police and officers from the local police station will respond directly, making the exercise as realistic as possible.

An official from Ulsan City stated, “This training was organized to create a safe civil service office environment where both employees and citizens can feel secure,” and added, “We plan to strengthen the on-site response capabilities of complaint handlers through regular training.”

Ulsan City Hall.

This content was produced with the assistance of AI translation services.