From Magnifying Glasses to Mobile Tax Bills... Yeongdeungpo-gu Enhances Taxpayer Convenience

From Magnifying Glasses to Mobile Tax Bills... Yeongdeungpo-gu Enhances Tax Payment Convenience for Residents

This August, ‘Magnifying Glass Delinquent Tax Bills’ Sent to 7,180 Low-Vision Seniors and Others

Annual Five-Time ‘Mobile Text Service’ Improves Payment Convenience, Receiving Great Response from Residents

Customized Payment Services Considering Changes in Era, Technology, and Various Age Groups

Portable magnifying glass

Yeongdeungpo-gu (Mayor Choi Ho-kwon) announced that this August, it will send ‘Magnifying Glass Delinquent Tax Bills’ for the visually impaired to realize companionship with the vulnerable.

The ‘Magnifying Glass Delinquent Tax Bill’ service includes a portable magnifying glass the size of a credit card enclosed with the delinquent tax bill to enhance payment convenience. The portable magnifying glass is made of plastic material and can be used semi-permanently by placing it in a phone case or wallet.

The recipients are 7,180 individual delinquent taxpayers aged 65 or older who are expected to have difficulty reading small print on delinquent tax bills. The delinquent amount totals 33,591 cases, amounting to 6.822 billion KRW.

The district expects that the magnifying glass delinquent tax bills will improve taxpayer convenience and contribute to increasing the collection rate of delinquent taxes. In the future, the service will be expanded to include delinquent payment reminder notices.

Alongside this, since 2022, the district has been operating a local tax delinquency information ‘Mobile Text Service.’ With the increase in smartphone use, delinquency information is provided conveniently via mobile. Delinquent taxpayers who receive the mobile text can verify their identity and check details such as unpaid amounts, payment deadlines, payment institutions, and contact persons.

The local tax delinquency information mobile texts are sent five times a year (January, April, July, October, November) to all individual delinquent taxpayers owning smartphones, approximately 40,700 people.

The mobile text service contributes to reducing administrative costs related to producing and sending paper bills. It increases the delivery rate of delinquent tax bills, reduces complaints caused by undelivered bills, and improves the collection rate of delinquent taxes. In particular, the linkage with the mobile delinquency information payment system (STAX) offers much more convenient payment, receiving great response from residents.

Mobile Text Service

In addition, the district provides various and convenient tax payment services such as ▲sending large-print tax bills ▲producing local tax payment leaflets for foreigners ▲operating the KakaoTalk ‘Yeongdeungpo-gu Local Tax Consultation Service.’

Choi Ho-kwon, Mayor of Yeongdeungpo-gu, stated, “We provide customized payment services considering changes in the era, technology, and various age groups,” and added, “We will continue to carry out meticulous tax administration from the residents’ perspective to further enhance convenience for our residents.”

This content was produced with the assistance of AI translation services.