"T'way Air, Ranked No.1 in Global Customer Satisfaction for 9 Consecutive Years"

LCC Division

T'way Air announced on the 20th that it has been ranked first in the low-cost carrier (LCC) passenger transportation service sector for nine consecutive years in the Global Customer Satisfaction Index (GCSI) survey.

This survey is an evaluation system conducted for the 19th year this year to raise awareness and support for global customer satisfaction management of domestic companies. Each year, the best companies in each sector are selected.

T'way Air received high marks for quickly expanding international flights and routes at a time when the aviation industry was recovering. In particular, it was highly praised for leading the increase in convenience for regional users by expanding routes at Daegu and Cheongju Airports. The company operates four international routes from Cheongju Airport, the most international flights from that airport.

Additionally, it received positive evaluations for introducing the country's first Pok?mon wrapping aircraft and strengthening its aviation training center facilities, which was the first domestic LCC to receive certification as an Aviation Training Organization (ATO) from the Ministry of Land, Infrastructure and Transport.

A T'way Air official said, "We are pleased to achieve the great feat of being ranked first in the LCC sector of the Global Customer Satisfaction Index for nine consecutive years," adding, "We will continue our relentless efforts to provide the best convenience to customers based on safety."

Park Seongseop, Executive Director of External Affairs for Cargo at T'way Air (right), is taking a commemorative photo for winning the Global Customer Satisfaction Award in the LCC category.
[Photo by T'way Air]

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