"Korean Air, No.1 in Global Customer Satisfaction for 19 Consecutive Years"

by Oh Kuemin

Published 20 Jun.2023 09:06(KST)

Air Passenger Transportation Service Sector

Korean Air announced on the 20th that it has been selected as the global customer satisfaction leader for 19 consecutive years. The company ranked first in the air passenger transportation service category at the ‘2023 Global Customer Satisfaction Index (GCSI) Excellence Awards’ hosted by the Global Management Association (GMA) held on the 8th.

Korean Air explained that it has maintained its top position for a long time since 2005, being recognized for various efforts to enhance customer service, such as differentiated services and the introduction of next-generation eco-friendly aircraft.

For example, in line with the reopening of overseas travel, the airline developed new in-flight meal menus and introduced a pre-order service for in-flight meals. As part of investments for safety, it is actively introducing new aircraft models (such as 30 A321neos by 2027). In addition, in-flight Wi-Fi service started on the 1st.

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Korean Air stated, “We plan to continue our efforts to strengthen customer service to firmly establish ourselves as a leading global airline in the post-COVID-19 era.”