KT M Mobile launches 'Consultation Reservation Service'... Waiting Time Down

KT M mobile announced on the 25th that it has launched a ‘Consultation Reservation Service’ that allows customers to receive consultations at their desired date and time to provide the best customer consultation service.

KT M mobile introduced the consultation reservation service for the first time among budget phone providers to offer differentiated services tailored to customers' lifestyles. This is a strategy to improve customer center consultation waiting times amid the recent increase in budget phone subscribers.

KT M Mobile Customer Center Consultation Reservation Service Application Procedure
Photo by KT M Mobile

The newly launched consultation reservation service allows customers to book consultations at their preferred date and time (weekdays from 9 AM to 6 PM), and a professional consultant will respond according to the reserved time. Service applications can be easily made through the Direct Mall and the app. The key advantage is that customers can receive consultations at their desired time without waiting.

The consultation reservation service can be applied for even after customer center business hours to enhance customer convenience. The service was launched to address the inconvenience faced by busy office workers, students, and others who find it difficult to make reservations during working hours.

KT M mobile operates consultation services such as customer center operations, chatbot services, and 1:1 inquiry boards to distribute incoming calls to the customer center. Additionally, in December last year, it introduced the industry’s first ‘USIM Self-Change’ service available 24/7, 365 days a year without visiting a store, continuously improving its services.

Jeon Seung-bae, Head of Business Operations at KT M mobile, said, “We launched this to improve the convenience of users’ customer center consultations,” and added, “We plan to expand customer-tailored support services to enhance service quality in the future.”

This content was produced with the assistance of AI translation services.