Air Busan Receives Top Grade for On-Time Performance in International Flights for 7 Consecutive Years

Air Busan has proven its value as an "airline that keeps its promises" by receiving the highest rating in the "On-Time Performance" evaluation for seven consecutive years.

On the 25th, Air Busan announced that it ranked first among domestic airlines by receiving the highest grade of "A**" in the "2022 International Flight On-Time Performance" category announced by the Ministry of Land, Infrastructure and Transport on the 24th.

With this evaluation, Air Busan has received the "Excellent" rating in this category for seven consecutive years from 2016 to 2022.

In addition to the "International Flight On-Time Performance" category, Air Busan also received very high ratings in all categories, including ▲Domestic Flight On-Time Performance "A" ▲Safety "A*" ▲Consumer Protection Fidelity "A**" ▲User Satisfaction "Satisfactory".

Air Busan explained that the reason for receiving excellent evaluations in all categories was due to company-wide efforts, from the CEO to general employees, with the goal of "securing customer trust by maintaining the highest quality in all areas such as safety and service."

Air Busan Receives Top Rating for 'International Flight Punctuality' for 7 Consecutive Years.

After taking office in 2021, Air Busan CEO Ahn Byung-seok set "an airline that keeps promises with customers" as the management policy. The CEO personally chairs the "Punctuality Committee" and hosts the "Safety Council" monthly and quarterly to improve work processes for achieving on-time flight goals, strengthen safety capabilities, and identify safety risk factors.

Based on these company-wide efforts, Air Busan has continued to achieve ▲the highest punctuality rating for seven consecutive years ▲the only domestic airline with zero aircraft accidents or serious incidents in the past 10 years ▲three commendations from the Ministry of Land, Infrastructure and Transport as the "Safest Airline."

Additionally, Air Busan is committed to enhancing service quality through regular in-house service training, cultivating service instructors, and conducting regular service inspections, management, and improvements. It also operates ▲the only airport lounge among domestic LCCs and ▲various specialized in-flight services.

An Air Busan official stated, "Trust with customers who use Air Busan is the most important management value, and above all, the top priority must be to safely and comfortably deliver passengers to their destinations within the promised time."

He added, "Air Busan will not be complacent with this highest evaluation and will continue ongoing inspections and improvement efforts to provide the best service quality in all areas."

The Ministry of Land, Infrastructure and Transport's "Air Traffic Service Evaluation" is a system that evaluates the service levels of airlines and airports to guarantee consumers' right to know and choice through information provision and to induce service improvements by operators. It has been implemented since 2013. Evaluations were conducted biennially until 2017 and annually since 2018.

This content was produced with the assistance of AI translation services.