Seongnam City Accepts KakaoTalk Reports of Electric Kickboards Left Abandoned on Streets

Electric scooters abandoned on the street

Seongnam City in Gyeonggi Province will start accepting reports of abandoned electric scooters on the streets via KakaoTalk from the 1st of next month.

On the 23rd, Seongnam City announced that it will simplify the complaint handling process related to illegally parked electric scooters and promptly resolve citizen inconveniences by opening a KakaoTalk open chat room called the 'Electric Scooter Illegal Complaint Reporting Room,' which will be operated starting June 1st.

The reporting targets are electric scooters that are abandoned or illegally parked without permission at intersections, crosswalks, parks, in front of elementary schools, narrow sidewalks, and similar locations. However, violations of the Road Traffic Act such as driving lane violations or failure of the driver to wear protective gear are subject to police enforcement and are therefore excluded.

To report, users can search for 'Seongnam City Electric Scooter' in the KakaoTalk open chat room or enter by scanning the QR code, then upload the date and time of occurrence, location, details, and photos of the scene.

Reports can be made on weekdays from 9 a.m. to 6 p.m. The received reports will be immediately forwarded to the respective electric scooter companies for relocation or collection. The processing results will be notified through the KakaoTalk open chat room.

Seongnam City expects the processing time, which previously took about 2 to 5 days through complaint channels such as the National Police Agency’s Civil Petition Portal, to be reduced to 4 hours.

Currently, eight companies operate a total of 5,430 shared electric scooters in Seongnam.

A Seongnam City official stated, "As the use of Personal Mobility (PM) devices becomes more active, there are concerns about safety accidents caused by electric scooters recklessly abandoned on roads and sidewalks," adding, "The KakaoTalk reporting room will drastically reduce complaint processing times, resolve citizen inconveniences, and create a safer walking environment."

This content was produced with the assistance of AI translation services.