Chung-Ang University Gwangmyeong Hospital Wins Blue Prism Asia-Pacific Best Newcomer Award for 'Medical Innovation RPA'

Chung-Ang University Gwangmyeong Hospital announced on the 17th that it won the 'Best Newcomer' award in the Asia-Pacific region at the 'SS&C Blue Prism 2023 Customer Excellence Awards.' This is significant as it is the first international RPA (Robotic Process Automation)-related award received by a medical institution in the Asia-Pacific region.

RPA is a system that automates simple tasks that humans have to perform repeatedly by standardizing them and using robotic processes. It refers to software robots that automate tasks previously done by humans, reducing 'human error' and increasing productivity by processing tasks quickly, rather than physical moving robots.

SS&C Blue Prism, an RPA specialist company chosen by more than 2,850 large global companies in over 70 countries worldwide, has been awarding Customer Excellence Awards annually since 2016 by evaluating various factors such as creative projects and changes in work methods through innovation. Prestigious companies such as Amazon, Pfizer, and IBM have won in the past. This year, 190 RPA entries from more than 90 organizations competed fiercely.

Exterior view of Chung-Ang University Gwangmyeong Hospital. [Photo by Chung-Ang University Gwangmyeong Hospital]

The 'Best Newcomer' award won by Chung-Ang University Gwangmyeong Hospital is given to institutions that create remarkable value and drastically improve work processes in the first year of intelligent RPA adoption. The judging panel commented on Chung-Ang University Gwangmyeong Hospital's case, stating, "It was impressive that the hospital made multifaceted efforts across the entire organization in building automation."

The 'EDI (Electronic Data Interchange) Code Omission Screening' RPA, which played a significant role in this award, contributed to minimizing cost losses caused by code omissions during health insurance claim reviews. Within months of RPA adoption, the hospital implemented and applied 11 automated processes per digital worker, resulting in an annual reduction of 12,005 working hours and cost savings exceeding 200 million KRW.

Hospital Director Lee Cheol-hee said, "As a leading hospital in 'Digital Transformation (DX),' this award for innovation in work processes from the first year of RPA adoption holds special meaning," adding, "Starting with RPA, we will lead the hospital's DX to become a hospital with differentiated competitiveness."

This content was produced with the assistance of AI translation services.