KT Customer Center Improves Accessibility with Customized Services for People with Disabilities

'Boneun ARS' for the Hearing Impaired
'Baro Yeon-gyeol' for the Visually Impaired
Deployment of up to 130 Dedicated Counselors, the Largest in Korea

On the 20th, KT announced that it has reviewed the overall process to make it more convenient for people with disabilities to use the customer center in celebration of the 43rd Disability Day.

A dedicated counselor for the disabled conducting sign language consultation with a customer

KT provides chat consultation, sign language consultation, email consultation, and connection to counselors through the hearing-impaired exclusive "Visual ARS." For visually impaired customers, KT operates a dedicated number system called the "Direct Connection" service, which connects directly to a counselor without going through the ARS. Recently, KT also launched a service that allows sign language consultation via video call functionality and continues to expand customer services by offering sign language greetings and consultation reservation guidance through visible coloring.

KT has also deployed a large-scale counseling workforce for customers with disabilities. With about 130 specialized counselors for people with disabilities, one of the largest in the country, KT provides customized communication tailored to each type of disability until the customer fully understands. Additionally, KT practices social responsibility by employing approximately 150 people with disabilities as counselors.

Park Hyo-il, Head of KT Customer Experience Innovation Division, stated, "We will continuously improve the customer center process so that customers with disabilities can conveniently use our services and provide a differentiated customer experience unique to KT."

This content was produced with the assistance of AI translation services.