"XXXa" Call Center Abusive Customer Found to Be Deputy Branch Manager of the Same Bank

Got in Trouble While Trying to Notify Minus Account Maturity Date
Deputy Branch Manager Said, "I Thought It Was Voice Phishing"

A bank call center employee who called a customer to inform them of the expiration date of their overdraft account was subjected to severe verbal abuse and ended up receiving psychiatric treatment. It was later revealed that the customer who hurled the insults was actually a deputy branch manager at the same bank.

According to a JTBC report on the 14th, call center employee A made a call to customer B on February 16 regarding the extension of an overdraft account. However, B, who answered the phone, suddenly started swearing, saying, "I don't have an overdraft account."

The recording of the incident captured the entire situation. When A said, "Regarding the overdraft account, the expiration date is confirmed as March 14, so an extension is needed," B asked, "How did you know it was March 14 if I don't have an overdraft account?" and then abruptly began calling A 'XXX (curse words)'.

The appearance of a call center. Photo is not related to specific content of the article.

B mocked A by saying, "XXX, are you eating well? Hello," and continued to repeat abusive language, saying, "You're totally XXX. XXX, I don't have a loan." B also demanded to speak to a supervisor, saying, "XXX, I don't have a loan. Switch me to the person in charge next to you."

Greatly shocked, A was advised by the company to leave work early, but it was initially reported that this was not even processed as paid leave. A said, "They kept recommending that I go home, so I naturally assumed the company would handle it and let me leave," adding, "I later heard that it was processed as early leave, not paid leave." Due to this incident, A sought psychiatric treatment and reportedly had difficulties handling call duties for some time.

Later, B claimed to have mistaken the call for a voice phishing attempt and expressed an intention to apologize. The bank stated, "We provide internal training, but it is difficult to control personal phone conversations."

This content was produced with the assistance of AI translation services.