NHIS Achieves Highest Rating in Customer Satisfaction Survey

The National Health Insurance Service (NHIS) announced on the 12th that it was selected as an ‘Excellent’ institution with the highest grade, scoring 92.4 points by achieving all business goals in the ‘2022 Public Institution Customer Satisfaction Survey’ conducted by the Ministry of Economy and Finance. Among the 252 public institutions surveyed, 51 institutions achieved all business goals and were rated as excellent, and NHIS was the only institution under the Ministry of Health and Welfare to receive the excellent grade among the nine affiliated institutions.

▲National Health Insurance Service

The NHIS stated, "This achievement stems from the efforts of all employees faithfully performing their duties and roles in their respective positions and sincerely responding to customers, despite major institutional changes such as the second phase reform of the contribution system and the introduction of the income-based insurance premium adjustment system."

In particular, to improve customer satisfaction, the NHIS has conducted professional CS consulting for executives and employees and has made efforts to improve service quality through communication and empathy among all staff so that they can actively provide necessary information to customers. Additionally, since the NHIS’s customers are the entire nation, it has expanded customer contact channels to listen closely to the voices of the people, actively collected opinions, and reflected them in actual work, continuing its communication efforts with the public.

Kim Sun-ok, Executive Director of Collection at NHIS, said, “We are proud of the NHIS family who became the driving force of change with one heart and one mind to fulfill our responsibilities as a public institution and improve customer satisfaction.” She added, “We will continue to carefully listen to the voices of the people received through various communication channels and strive to improve systems, operations, and policies from the public’s perspective and reflect them in policies.”

This content was produced with the assistance of AI translation services.