MoEF "Number of Excellent Public Institutions in Customer Satisfaction Increases by 10 to 51"

On the 12th, the Ministry of Economy and Finance announced that the number of public institutions with excellent customer satisfaction increased by 10 from the previous year, reaching 51.

This survey was conducted on 252 public institutions, including public enterprises and quasi-governmental agencies. The number of institutions rated as average increased by 17 to 113, while those rated as inadequate decreased by 23 to 81. The Livestock Products Quality Evaluation Institute, Korea Trade-Investment Promotion Agency, Korea Trade Insurance Corporation, and Korea Venture Investment Corporation were selected as excellent institutions for four consecutive years.

The Ministry explained, "The efforts of public institutions to improve customer service and the recovery of face-to-face services due to the normalization after COVID-19 appear to have led to an overall improvement in service satisfaction."

For the 81 inadequate institutions, the responsible ministries will establish plans to improve public services and will monitor quarterly implementation performance. Separately, consulting and training will be provided to help establish a comprehensive customer-centric management system in public institutions.

The government plans to reflect the customer satisfaction survey results in the 2022 public institution management performance evaluation and disclose them on the Public Institution Management Information System (ALIO).

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