Audi Successfully Concludes Korea Finals of A/S Service and Technology Competition

Audi Korea announced on the 10th that it successfully completed the Korean finals of the customer service and maintenance skills competition, 'Audi Twin Cup 2023,' held over two days on the 8th and 9th.

The Audi Twin Cup is an annual event conducted worldwide to enhance the service capabilities of Audi A/S service staff. It has been held in Korea since 2008. The competition is divided into the Service category, which tests customer response skills and product knowledge, and the Technology category, which evaluates maintenance technical skills.

This year's Korean finals featured 56 participants from 29 teams (10 teams in the Service category and 19 teams in the Technology category) who achieved excellent results in the preceding online test.

The evaluation was based on common situations encountered at official service centers, considering both theory and practical scenarios. It included team practical tests conducted on actual vehicles and individual written tests covering customer response and maintenance skills.

Audi Korea successfully concluded the Korean finals of the customer service and maintenance skills competition, "Audi Twin Cup 2023," held over two days on the 8th and 9th.
[Photo by Audi Korea]

The final first place in the Korean finals Service category was awarded to KolonSongpa team from KolonAuto, with Teian team from Taean Motors taking second place. In the Technology category, the Progressive team from Yukaro Automobile won first place, MOST1 team from Wibon Motors took second place, and road team from Wibon Motors secured third place.

The Korean national team will participate in the 'Audi Twin Cup World Championship' held in Munich, Germany, this coming July. The Korean team will be composed of four members, selected as the top two individual performers from each category.

This year, Kim Daejin from KolonAuto and Oh Hyungrok from Taean Motors were selected for the Service category, while Kim Hyunsu from Yukaro Automobile and Han Woohyun from Wibon Motors were chosen for the Technology category as Korean representatives.

Previously, the Korean team has achieved multiple awards at the World Championship based on service quality, technical skills, and teamwork. They earned the overall championship in 2013, second place in the Service category in 2015, first place in the Service category in 2016, and second overall in 2021.

Meanwhile, Audi Korea is continuously advancing its e-mobility electrification strategy while also establishing an A/S service system. Investments are being expanded in network infrastructure and facilities across major cities and hubs nationwide to enable quick and convenient repair and inspection of electrified vehicles. At the same time, investment in training specialized maintenance personnel for electric vehicle models continues. The goal is to focus on both qualitative and quantitative improvements in A/S services alongside new car sales.

This content was produced with the assistance of AI translation services.