Hana Securities Conducts On-site Consumer Protection Training Sessions

Hana Securities announced on the 15th that it will conduct consumer protection on-site training at 51 branches nationwide over three weeks starting from the 20th.

The consumer protection on-site training has been conducted twice a year since last year. It explains the key contents of the Financial Consumer Protection Act to branch employees and checks the complete sales process of financial products. In addition, role-playing related to product sales is conducted to ensure that policies to strengthen financial consumer protection can be applied immediately.

Hana Securities has been striving to prevent various disputes and accidents related to financial transactions in line with the Financial Consumer Protection Act, which has been in effect since March last year, and the recent revision of the Door-to-Door Sales Act.

In September last year, a Customer Happiness Idea Contest was held to listen to customers' difficulties and wishes. Among the submitted proposals, excellent works were selected and awarded, and many ideas were adopted and applied to business operations.

Sung Pyung-gi, CCO of Hana Securities, said, "Financial consumer protection can never be emphasized enough," adding, "Hana Securities will make every effort to prevent financial disputes, thoroughly identify the causes of complaints, handle them promptly, and work to prevent recurrence."

This content was produced with the assistance of AI translation services.