‘Visible Port ARS’, ‘Safety Zone During Loading and Unloading’ … BPA Awards Excellence in Busan Port Innovation Cases

Award winners of the '2022 Busan Port Innovation Best Practices Contest' and Kang Jun-seok, President of Busan Port Authority (3rd from the right).

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Du-yeol] Busan Port Authority (BPA) selected five award-winning works in the ‘2022 Busan Port Innovation Best Practices Contest’ on the 19th and held an awards ceremony.

This contest was held under the theme of ‘2022 Private Sector Innovation Management Cases Contributing to Strengthening Busan Port Competitiveness,’ with five companies including pier operators and manpower supply companies submitting 12 cases.

The winning works were selected through an online public evaluation involving about 1,650 port workers and citizens, resulting in five excellent cases.

The first place was awarded to the case of installing a ‘Visible ARS Hotline’ exclusively for cargo truck drivers at Busan New Port.

The Visible ARS Hotline guides complaints occurring at the port site through a ‘visible ARS,’ enabling cargo truck drivers to quickly resolve complaints without using a separate mobile app or internet access.

Additionally, operating company employees evaluated that about 50% of their usual call volume was converted to the ‘Visible ARS,’ improving work efficiency.

Busan Container Terminal, the operator of the newly opened New Port Pier 6 this year, ranked second by establishing a system to prevent safety accidents for external drivers unfamiliar with the automated system, reflecting the characteristics of the automated pier.

During loading and unloading operations, cargo truck drivers are kept in a safe waiting area and are only authorized to continue the next task after confirming the safety situation on site, preventing small mistakes from causing major damage.

The third to fifth places were awarded to cases including the development of a safety education program for external visitors at Busan New Port International Terminal, the spread of internal safety culture in manpower management at Busan Port, and the installation of a solar power generation facility using a CFS warehouse within the pier at Busan Port Terminal.

The 12 innovative best practices submitted to this contest can be found on the BPA website.

BPA plans to actively promote and share these innovative cases to support various operators not only at Busan Port but also at other regional ports to benchmark them.

Kang Jun-seok, BPA President, said, “We will actively support the Best Practices Contest to become a place where private companies in the port sector communicate with each other and collaborate for new innovations.”

This content was produced with the assistance of AI translation services.