Samsung Electronics Service Hosts Service Competition to Select Top Technical Talent

Implemented First in the Industry in 1986, Contributing to Service Technical Capability Enhancement and Talent Development

Service engineers participating in the 27th Service Technology Competition are engaged in intense competition.

[Asia Economy Reporter Park Sun-mi] Samsung Electronics Service announced on the 25th that it held the 'Service Skills Competition' at the Samsung Electronics CS Academy located in Suwon, Gyeonggi-do, to select the best technical talents.

The 'Service Skills Competition' is a contest where service engineers who repair products compete to demonstrate their expertise. Since its first implementation in the industry in 1986, it has greatly contributed to improving service technical capabilities and nurturing outstanding talents.

This year's competition, marking its 27th edition, was held over three days from the 22nd to the 24th and consisted of nine events, including repair skills contests and presentations on service innovation cases. The 'Repair Skills Contest' evaluates whether participants possess the expertise to quickly and accurately repair product malfunctions in conditions identical to actual service environments.

Among approximately 5,600 service engineers, around 700 participated in regional preliminaries, and 105 advanced to the finals to compete fiercely.

In particular, the evaluation focused on multi-technical expertise capable of repairing various home appliances such as refrigerators, washing machines, and air conditioners. This reflects the customer trend of using products connected through SmartThings and wanting to have multiple products inspected in a single on-site service visit.

The 'Service Innovation Case Presentation' is a category where participants research and present equipment or technologies that enable more efficient product repairs. Selected ideas are applied in actual service sites to enhance repair efficiency and work safety, thereby providing customers with high-quality service.

Thirty outstanding performers in each category were awarded gold, silver, and bronze prizes. Among them, eight top scorers received additional awards: four from the Minister of Employment and Labor and four from the Korea Association of the International Skills Olympics.

Joo Hee-joo, Executive Director and Head of Talent Development Team at Samsung Electronics Service, said, "With the trend of product convergence, engineers' multi-technical capabilities are becoming increasingly important," adding, "We will strive to provide new customer experiences through technology-centered total service."

This content was produced with the assistance of AI translation services.