Gyeongnam Bank Launches Full-Scale Operation of ‘BNK Digital Desk’ ... Enhancing Customer Convenience

Processing Financial Transactions via Video Connection Between Customers and Expert Advisors

BNK Gyeongnam Bank CEO Choi Hong-young is using the BNK Digital Desk at the Yangdeok-dong Financial Center.

[Asia Economy Yeongnam Reporting Headquarters Reporter Song Jong-gu] BNK Gyeongnam Bank has opened a dedicated video consultation counter that combines face-to-face and non-face-to-face services to secure competitiveness in the digital era.

BNK Gyeongnam Bank announced on the 21st that it will officially operate the ‘BNK Digital Desk’.

The BNK Digital Desk is a system where customers in a space equipped with dedicated devices and consultation staff with expertise handle financial tasks through video connection.

At the BNK Digital Desk, most tasks that can be handled at general branches, such as new subscriptions and cancellations of financial products, consultations, and various notifications, are possible.

It also guides customers to view loan, fund, and trust services on BNK Gyeongnam Bank mobile banking through mobile screen mirroring.

However, some transactions involving physical items such as cash and checks, as well as insurance sales, are restricted.

Customers can safely conduct transactions by verifying their identity through ID scanning, and those who have pre-registered their finger vein can conveniently transact using only vein authentication.

The operating branches are Yangdeok-dong Financial Center (1 unit) and Odong-dong unmanned branch (2 units) located in Changwon Special City.

The operating hours are the same as branch business hours, but flexible operation is planned in the future through operational advancement.

Kim Sang-gyu, leader of the Process Innovation Department, said, “Unlike existing ATMs, the BNK Digital Desk allows consultation staff to handle tasks through video devices, so even customers unfamiliar with digital technology can use it conveniently. Time and space constraints are eased, and more professional consultations are possible, which is expected to increase customer convenience. We plan to expand the BNK Digital Desk in the future.”

This content was produced with the assistance of AI translation services.