“Prevented Voice Phishing” … Employee of Gyeongnam Bank Samcheonpo Branch Receives ‘Appreciation Plaque’ for Prevention Efforts

BNK Gyeongnam Bank received a 'Letter of Appreciation' from Sacheon Police Station for an employee working at the Samcheonpo branch who prevented voice phishing.

[Asia Economy Yeongnam Reporting Headquarters Reporter Song Jong-gu] BNK Gyeongnam Bank received a ‘Certificate of Appreciation’ from Sacheon Police Station for an employee working at the Samcheonpo branch who prevented a voice phishing scam.

The Samcheonpo branch employee calmly responded when a customer, who had been repeatedly requesting cash withdrawals according to reports from the head office and other branches, visited the branch.

During the interaction, the customer firmly insisted that the money was investment funds, not related to voice phishing, and requested the cash withdrawal.

Recognizing the voice phishing attempt, the employee installed the malicious app detector app ‘Citizen Conan’ on the customer’s phone, confirmed that a malicious app had been downloaded, and reported it to the nearby police.

The Samcheonpo branch employee who received the certificate of appreciation said, “By coordinating with the head office, branches, and the police station, we were able to prevent voice phishing and protect the customer’s valuable assets. As various voice phishing cases inducing cash withdrawals have been occurring frequently recently, customers’ caution is even more required.”

A representative from Sacheon Police Station stated, “Since telephone financial fraud continues to occur regardless of age or occupation, we will continue investigation activities such as collaboration with financial institutions and arresting suspects until not a single victim occurs, rather than limiting efforts to one-time actions.”

This content was produced with the assistance of AI translation services.