Lotte Card to Temporarily Suspend Website and App Services on the 6th for System Upgrade

Offline Payments Possible via Physical Cards and Major Pay Services like Samsung Pay

[Asia Economy Reporter Yu Je-hoon] Lotte Card announced on the 4th that it will temporarily suspend services provided on its website and application from 1:30 AM to 3:00 PM on the 6th for a system upgrade. However, on-site payments using physical cards and major PAY services, as well as some online payments, will remain available without interruption.

During the system upgrade, all services provided by the Lotte Card website and DigiRoca app, including ▲Card Services ▲Financial Services ▲Benefits ▲Life Services ▲Dding Shop, Gipi Tshot, and other services, will be unavailable. Additionally, when connecting to the customer center, the automated response system (ARS) service will not be available, and only consultations related to ▲Card loss registration/cancellation ▲Approval confirmation/cancellation ▲CVC error resolution will be provided.

Most general card payments will be supported. Offline payments using physical cards (credit, check, gift cards) and major PAY services such as Samsung Pay and PAYCO will be available without interruption, and online payments via L.PAY, general payments, and PAYCO payments can be used. However, during the upgrade period, new card registrations within the app card and PAY services will not be possible, and on/offline app card payments, offline hand pay, and TV pay payments will be unavailable.

A Lotte Card official stated, "As the number of customers accessing the DigiRoca app and website to use personalized benefits and content has increased, we are conducting this system enhancement to provide faster and more stable services," adding, "We will do our best to complete the work quickly to minimize customer inconvenience."

This content was produced with the assistance of AI translation services.