Sancheong-gun Conducts Personnel Etiquette and Civil Complaint Handling Training for All Employees

[Asia Economy Yeongnam Reporting Headquarters Reporter Choi Soon-kyung] Sancheong-gun, Gyeongnam Province, will conduct a 'Self-Learning Training for Civil Complaint Courtesy' until December.

This training was prepared to strengthen the professionalism of public officials and cultivate a courteous mindset, as civil complaint tasks in the public service sector are becoming increasingly complex and diverse, and the level of service awareness among residents is rising.

The training will be mandatory for all Sancheong-gun employees twice a week before work starts, conducted through the internal administrative network.

The main learning contents include greeting etiquette, proper civil complaint handling methods, considerate expressions for complainants, and response techniques for special complaints and complaints from people with disabilities.

In particular, understanding complaints from various social groups in daily life and learning how to respond to conflict situations will be conducted regularly and repeatedly.

Along with this, a 'Self-Diagnosis of Public Official Courtesy' will be conducted to allow public officials to reflect on themselves and seek areas for improvement.

Lee Seung-hwa, the county governor, said, “We will regularly conduct courtesy training for public officials to ensure prompt complaint handling and courteous responses, and also provide various job training.”

This content was produced with the assistance of AI translation services.