'Next-Generation Welfare System' Error Persists for Two Months... Ministry of Welfare Elevates to 'Emergency Response System'

Lee Gi-il, the 1st Vice Minister of Health and Welfare (center), visited Gangseo-gu Office and Hwagok 6-dong Community Service Center in Seoul on the afternoon of the 27th, encouraging welfare officials and listening to difficulties in work processing.

The Ministry of Health and Welfare will activate an emergency response system to normalize the 'Next-Generation Social Security Information System,' which has been experiencing continuous errors since its launch earlier last month.

The Ministry announced on the 27th that it will operate the 'Next-Generation System Emergency Response Headquarters,' led by First Vice Minister Lee Ki-il, starting from that day to promptly resolve public inconveniences caused by errors in the next-generation welfare services.

Previously, since the 14th, the Ministry had been operating the 'Next-Generation System Stabilization Task Force,' headed by the Director of the Social Welfare Policy Office, but this has been reorganized into the Emergency Response Headquarters led by the Vice Minister.

On the same day, Vice Minister Lee held the first meeting with the Korea Social Security Information Service, the operator of the next-generation welfare system, to check the occurrence and handling status of system errors. During the meeting, it was decided to strengthen individual case responses by having the Ministry separately share the list of beneficiaries who missed their October payments on the regular payment date but are eligible for payment with local governments, so that they can take measures such as manual payments and emergency welfare support.

Later that afternoon, Vice Minister Lee visited Gangseo District Office and Hwagok 6-dong Community Service Center in Seoul to inspect the work processing status and stated, "We will do our utmost to stabilize the system quickly so that local welfare officials and the public do not experience inconvenience."

Meanwhile, the Korea Social Security Information Service began operating the 'Rapid Response Task Force,' led by its president, from the previous day to promptly resolve on-site system-related inconveniences.

This content was produced with the assistance of AI translation services.