Kind 'Daesinman' Appears in Hospital Lobby... Daedong Hospital Introduces Kiosks for Medical Fee Payment and Prescription Issuance

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Duyul] A ‘smart employee’ in charge of hospital bill payment and prescription issuance has appeared in the lobby of a general hospital.

Daedong Hospital recently announced on the 19th that it has introduced and is operating a medical bill payment and prescription issuance kiosk on the 2nd floor outpatient area, reflecting the convenience of customers waiting to pay and the demand of customers who prefer non-face-to-face window services after COVID-19.

A kiosk originally refers to a stand selling newspapers or beverages, but recently it means an unmanned information delivery system device with a touchscreen interface.

Daedong Hospital has so far operated separate counters by dividing administrative areas such as reception/payment, certificate issuance, admission/discharge, integrated reservation center, and medical cooperation center for customer convenience.

However, since there was inconvenience in having to wait a long time again just to make simple payments and get prescriptions after treatment, the introduction of this kiosk is expected to reduce customer inconvenience and improve satisfaction.

Also, by dispersing payment customers, it is expected to lead to administrative efficiency and qualitative improvement in customer service.

The medical bill payment kiosk installed in the 2nd floor outpatient area features a large 32-inch touch monitor with wide visibility, and provides large fonts and an easy user interface (UI/UX) so that even first-time users can conveniently use it.

After checking the payment details using the resident registration number or patient number, payment is made using a credit card, and a receipt and prescription are printed, completing the final payment.

Choi Minhwan, head of the administration department at Daedong Hospital, said, “Since many elderly customers visit the hospital, we have assigned staff at all times to ensure there is no difficulty in using the kiosk, so that anyone can easily use it. We will do our best to realize customer satisfaction through the introduction of the kiosk.”

This content was produced with the assistance of AI translation services.